FAQ's - BACKUP QUESTIONS
Q2: Can I backup my Mac and any other operating system?
Q3: How do I know my files are being backed up?
Q5: Does my machine need to be on to backup?
Q6: Can I use my computer whilst a backup is running?
Q7: How can I check the amount of data I need to back up?
Q8: Could a file containing a virus infect other data on our servers?
Q9: Can I backup Microsoft Windows Vista?
Q1: What files can I back up?
A: You can backup all data files including emails, word / excel, digital images, pdf's,
scanned docs, music files as well as databases (Exchange, Quicken, Access, SQL, Oracle). We do not suggest backing
up program files or operating systems, however you can backup your System State.
Q2: Can I backup my Mac and any other operating system?
A: YES. Register for an account and once you have paid you will be asked which software
you wish to download (for Mac, Windows or Linux).
Q3: How do I know my files are being backed up?
A: Every time you back up you will be sent a confirmation e-mail.
You can also open the software and check the client log at any time.
Q4: Can I backup open files?
A: Locked open files such as Outlook (.pst), SQL and Access databases must be
closed prior to backing up. Word or Excel documents that are open will be backed up
(the last saved version will be stored). There is a plug-in to backup MS Exchange.
Q5: Does my machine need to be on to backup?
A: Yes, the system must on for automatic backups to take place. If the computer is off, the backup
will run the next time it's switched on. You can also backup manually at any time.
Q6: Can I use my computer whilst a backup is running?
A: Yes, the service runs in the background so you can continue to use your computer without
affecting the backup. The only exceptions are if you are backing up Outlook or other
Database files, these programs must be closed whilst backing them up.
Q7: How can I check the amount of data I need to back up?
A: Windows: Either from your computer or within the software, select the file or folder you wish
to back up and right click on it. The properties for this file/folder will now appear showing how big it is.
MAC: Either from your computer or within the software, select the file or folder you wish to back up and control-click on it. The properties for this file/folder will now appear showing how big it is.
Q8: Could a file containing a virus infect other data on the
our servers?
A: No, you cannot receive a virus from any infected file that may be backed up to our servers
because we do not open any files that are uploaded.
Q9: Can I backup Microsoft Windows Vista?
A: YES, When you have installed the backup software onto your computer:
1. Right click on the desktop shortcut (icon) and select 'Run
as administrator'
2. Set up your backups in the normal way