TROUBLE SHOOTING - MAC
If you are experiencing any issues using the service, we recommend in the first instance that you re-boot your machine.
Storage Questions
Q2: I want to reduce my storage, how can I delete information from your servers?
Q1: My storage is increasing by large amounts everyday, why is this happening and how
can I stop it?
A: If you have included to backup emails or database files, this may be causing your storage to
increase each day.
We have 2 tips when backing up emails / databases:
- Create separate definitions to backup any databases or email programs
- Reduce the backup cycle for these definitions
If you do not wish to set up separate definitions for your information or you have already done this, we would reccomend that you reduce your backup cycle/s.
Please refer to our help guides:
Backing up Emails
Backing up Databases
Reducing Backup Cycles
Disclaimer:
You have complete control over how many backup copies are kept (the default setting is 30). We
recommend a minimum backup cycle of 5 be maintained against each definition.
Q2: I want to reduce my storage, how can I delete information from
your servers?
A: In order to delete information from our servers, please carry out the following:
- Open the backup service by double clicking on the icon on your desktop
- Click on the 'Restore' tab
- Enter your password (for security)
- Left click on the definition you wish to delete (or click on the plus (+) to view the cycles that you may wish to delete)
- Once highlighted in blue, click on the 'FILE' menu and then click 'Delete'
- Enter your password to confirm the deletion
IMPORTANT: If you are deleting a complete definition from our server, you must remember to select the option to delete the definition from the software as well, otherwise it will backup all over again.
Disclaimer:
Please note that when you delete information from our servers, it will be completely removed and no longer be
available to restore from.