HOW TO REGISTER, DOWNLOAD AND SET UP YOUR BACKUP SOFTWARE

Registering & downloading

1. Before you use the service you must register and set-up an account. To do this you need to complete the registration forms.
2. USER DETAILS: Enter your user details (name, address, email address etc) and then click the "submit" button to continue. Please fill in all the required fields as noted by the * (asterisks) and when finished click the "Submit" button. Ensure you enter the correct email address, as this is how we will correspond with you.
3. ACCOUNT SECURITY: Set up a username for your account - this can be between 2 and 24 characters in length without any spaces and is not case sensitive.
4. Create a password for your account - this must be between 6 and 16 characters in length, containing at least one number or one case sensitive letter. Then confirm your choice of password by entering it again.

   Note: you will not be able to read your password as for security reasons the letters are changed to asterisks and may therefore look something like this *******

5. Select your security question and answer, which we will use to assist in confirming your identity should you need to contact our customer care team.
6. Click the "Submit" button.
Note: If you select a username that the system cannot recognise for any reason you will be prompted to enter a new one. Please make a note of your username and password, as these will be required once you have downloaded the backup software.
7. Download the software onto your machine. Select the "Save" option to save the software to your computer.
(If you have a pop up blocker in place this may prevent you from downloading the software. You need to temporarily disable the pop up blocker) Note: We will send you an email confirming that the account is operational and can be immediately used to protect your data.
8. Save the file to your desktop so that it will be easy to find when you wish to install the software.

Installing the backup software on the Apple Mac

To prepare for installation, first close all programs to prevent any installation conflicts.

1. Locate the downloaded file, which you should have saved to your Desktop. Double click the icon to open it.

You will be told that it is an application and you will need to confirm that you wish to download it by clicking on Download

2. Once downloaded, an 'install' icon will appear on your deskop.  We would suggest that you quit all running applications before starting the installation process.
3. To start the installation, double click on Install

4. Follow the instructions on the wizard which is designed to make the installation process very simple. Select the Next button to start the installation process.

   
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5. Please read the License Agreement, which details our Terms and Conditions of Service. You will need to select "Yes" and then next to continue.
6. Please also read our Privacy Policy and once again you will need to select "Yes" and then next to continue.
7. Select the Next button and the backup software files will now be installed.  Click on Next to continue.
8. You will now be asked where you would like to create an alias - this will allow you to find the backup software more easily - we suggest you choose either the desktop or the dock.
9. You will now be presented with a installation summary - click next to confirm the installation.  Click Next again to install.
10. During the installation you may be asked for your computers administrators password.  This password was set when you setup your Apple Macintosh computer with Mac OSX.
11. Once the installation is complete, you will be presented with a install complete window, select the Done button to exit the installer.

Please wait a few moments after clicking 'Done', as a box (see below) will appear asking about authentication for backup and restoring files. To perform a full backup of files, you will need to click YES to the window and enter the computers administrators password.

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The backup software is now installed.

If you encounter any problems while installing the backup software, please contact technical support.

Submitting your user details

In order for the software to work, you must put in your account user details.

1. Enter the username and password that you selected during registration.

   Note: Please DO NOT select "Change Password" at this point. If you do accidentally click this button then select "BACK" on the next page which will return you to the previous page.

2. If you use a standard dial up account to access the Internet (a 56k modem or ISDN) tick the box as indicated and select your dial up account from the pull down menu. The user name and password associated with the account will be automatically updated (provided they are stored in Windows).
3. If you have an always on connection (such as ADSL or Cable) then there is no need to check any of these boxes, so leave it blank.
4. Select "Submit".
5. Click OK on the "settings changed" popup window.

You are now ready to start protecting your data and can double click the icon on your desktop to open the software. Please click here for assistance in selecting the files and folders you wish to backup.

To update your user profile you can login to your account on our website. Should you ever wish to change your password you can do this by opening the backup software and selecting the "Update my Account Details" from the Options menu.

In the event that you forget or misplace your username or password, please go to our website and follow the instructions on resetting passwords

Older versions of AOL (pre AOL version 9) use their own proprietary dial-up software which may not allow for automatic connection to the Internet. You can still use the backup software by first connecting to the Internet as usual and then by manually carrying out a backup by pressing "Backup Now" on the toolbar of the software.