FIREWALLS

In most cases the backup software will work through your firewall without any issues or need for you to do anything, however if you do experience an issue that you feel may be firewall related we recommend that you first check your client log to see what error message is appearing.

If you are getting this error message:

"cannot connect to rmi registry 44400, connection refused to host"

This means your firewall is blocking the backup software from backing up over the Internet.

If a firewall is present it must allow outgoing TCP connections to ports in the range 44400-44408 and 44450.

The backup software uses 2 processes called "java" and "BackupGUI" which also need to be allowed through the firewall.

The backup software startup item is called AutomatedBackupDaemon and this may also need to be allowed.

Once allowed through your firewall, the backup software should run without any issues. If you keep getting this error message please contact your firewall provider for assistance.