MANAGING STORAGE

Deleting data

Should you ever wish to delete information from our servers, please carry out the following instructions:

  1. Open the backup software by double clicking on the padlock icon on your desktop
  2. Click on the 'Restore' window
  3. Enter your password
  4. Left click on the backup definition you wish to delete (or click on the plus (+) to view the cycles that you may wish to delete)
  5. Once highlighted in blue, Select the 'FILE' menu and click on 'Delete from Server'
  6. Enter your password to confirm your intention to delete your selected data.

Notes

  1. If you are deleting a definition that contains a large amount of information you may find this can take up to 10 or 15 minutes and a grey box will appear on the screen whilst this happens.
  2. Please be patient and let the software run until it has finished deleting your information.
  3. If you have deleted a complete definition from the server, please also ensure you have deleted it from the �Backup� area otherwise it will backup all over again when it�s next scheduled to run. To do this, open the software > highlight the definition > go up and click �delete� on the taskbar.

IMPORTANT: Deleting information will reduce the storage for your account, however please be aware that once you have deleted information from our servers it will be completely removed and no longer available for restore. Please consider carefully before deleting any information. This action cannot be undone.

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Reducing Backup Cycles

Backup Cycles mean the number of copies of your files that we hold on our servers. So if you have a backup cycle of 30 set up and it's backing up once a day, we will keep 30 back copies of your files for you.

Having a backup cycle of more than 1 allows you the flexibility to go back to a previous date to recover a file that you may require. This is useful if you don't realise you have lost a document for a few days, you can go back to the day you need and restore it.

Having a backup cycle of more than 1 should not increase your storage with us, as we only back up new or changed files. However if you are backing up continually growing files such as 'emails' or databases' we suggest that these are backed up by themselves (as a separate definition) and the Backup Cycle is reduced to 5. This is because databases and emails are single files, which tend to increase in size each time they are backed up.

If you would like to reduce the Backup Cycles for your 'database or email' definitions, please carry out these instructions:

  1. Open the software by double clicking the padlock icon on your desktop.
  2. Left click on the definition you wish to reduce so it's highlighted.
  3. Overwrite the figure currently in your 'Backup Cycle' at the bottom right of the screen and reduce.
  4. Click SAVE
  5. Repeat for any additional definitions you wish to reduce

IMPORTANT: A backup cycle of 1 will simply overwrite the previous backup each time. We recommend definitions have a minimum backup cycle of 5, although customers are free to set this as they wish.

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