HOW TO REGISTER, DOWNLOAD AND SET UP YOUR BACKUP SOFTWARE

Registering & downloading

  1. Before you use the service you must register and set-up an account. To do this you need to complete the registration forms.
  2. USER DETAILS: Enter your user details (name, address, email address etc) filling in the required fields as noted by the * (asterisks) and then click the "submit" button at the bottom. Ensure you enter a correct email address, as this is how we will correspond with you.
  3. ACCOUNT SECURITY: Create a username for your account - this can be between 2 and 24 characters in length without any spaces and is not case sensitive (use letters or numbers only).
  4. Now create a password for your account - this must be between 6 and 16 characters in length, containing at least one number or one case sensitive letter. Then confirm your choice of password by entering it again. Note: We can not see your password and for security the letters are changed to asterisks and may therefore look something like this *******
  5. Select your security question and answer, which we will use to assist in confirming your identity should you need to contact our customer care team.
  6. Click the "Submit" button.

    Note: If you select a username that the system cannot recognise for any reason you will be prompted to enter a new one. Please make a note of your username and password, as these will be required once you have downloaded the software.

  7. Download the software onto your machine. Select the "Save" option to save the software to your computer.

    (If you have a pop up blocker in place this may prevent you from downloading the software. You need to temporarily disable the pop up blocker)

  8. Save the file to your desktop so that it will be easy to find when you wish to install the software.

Note: We will send you an email confirming that the account is operational and can be immediately used to protect your data.

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Installing Your Software

To prepare for installation, first close all programs to prevent any installation conflicts.

  1. Locate the downloaded file "backup.exe", which you should have saved to your Desktop. Double click the icon to open it.

    If you cannot locate the file to install the software, go to the Start menu and use the "find" or "search for" facility to locate backup.exe.

  2. Follow the instructions on the wizard which is designed to make the installation process very simple. Select the Next button to start the installation process.
  3. Please read the License Agreement, which details our Terms and Conditions of Service. You will need to select "Yes" to continue.
  4. Please also read our Privacy Policy and once again you will need to select "Yes" to continue.
  5. Select the Next button and the software files will now be installed.
  6. To complete the installation, select the Finish button.

Please wait a few moments after clicking 'finish', as a box will appear asking for your Username and Password (see below)

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Submitting your user details

After you have installed the backup software and clicked "finish" an account security window will appear asking for your Username and Password.

If for any reason the Account Security box did not appear after you clicked finish, you can quickly bring it up double clicking the desktop icon and then selecting Update My Account Details from the Options menu. Once the box appears, follow the standard instructions below:

  1. Enter the username and password that you created during registration.

    Note: Please DO NOT select "Change Password" at this point. If you do accidentally click this button then select "BACK" on the next page which will return you to the previous page.

  2. If you have an always on connection such as broadband, adsl or cable leave the connection area blank and scroll down to the bottom of the window and click "SUMBIT".
  3. If you use a dial up connection to access the Internet (a 56k modem or ISDN) tick the box as indicated and select your dial up account from the pull down menu. The user name and password associated with the account will be automatically updated (provided they are stored in Windows).
  4. Select "Submit".
  5. Click OK on the "settings changed" pop-up window.

You are now ready to start protecting your data and can double click the icon on your desktop to open the software. Please click here for assistance in selecting the files and folders you wish to backup.

In the event that you forget or misplace your username or password, please go to our website and follow the instructions on resetting passwords

Older versions of AOL (pre AOL vers9) use their own proprietary dial-up software which may not allow for automatic connection to the Internet. You can still use the backup service by first connecting to the Internet as usual and then by manually carrying out a backup by pressing "Backup Now" on the application.

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