RE-INSTALLING THE BACKUP SOFTWARE ONTO A NEW MACHINE
If your previous computer has crashed, been stolen or damaged in any way and has now been replaced, you can easily and quickly re-install the backup software onto the new machine to get back your files. To do this please follow these instructions.
To prepare for installation, first close all programs to prevent any installation conflicts.
- Locate the downloaded file, which you should have saved to
your Desktop. Double click the icon to open it.
You will be told that it is an application and you will need to confirm that you wish to download it by clicking on Download
- Once downloaded, an 'install' icon will appear on your deskop. We would suggest that you quit all running application before starting the installation process.
- To start the installation, double click on Install
- Follow the instructions on the wizard which is designed to make the installation process very simple. Select the Next button to start the installation process.
- Please read the License Agreement, which details our Terms and Conditions of Service. You will need to select "Yes" and then next to continue.
- Please also read our Privacy Policy and once again you will need to select "Yes" and then next to continue.
- Select the Next button and the backup software files will now be installed. Click on Next to continue.
- You will now be asked where you would like to create an alias - this will allow you to find the backup software more easily - we suggest you choose either the desktop or the dock.
- You will now be presented with a installation summary - click next to confirm the installation. Click Next again to install.
- During the installation you may be asked for your computers administrators password. This password was set when you setup you Apple Macintosh computer with Mac OSX.
- Once the installation is complete, you will be presented with a install complete window, select the Done button to exit the installer.
Please wait a few moments after clicking 'Done', as a box (see below) will appear asking about authentication for backup and restoring files. To perform a full backup of files, you will need to click YES to the window and enter the computers administrators password.
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The backup software is now launched.
If you encounter any problems while installing the backup software, please contact technical support.
Submitting your user details
In order for the software to work, you must put in your account user details.
- Enter the Username and Password that you selected during
registration.
Note: Please DO NOT select "Change Password" at this point. If you do accidentally click this button then select "BACK" on the next page which will return you to the previous page.
- If you use a standard dial up account to access the Internet (a 56k modem or ISDN) tick the box as indicated and select your dial up account from the pull down menu. The user name and password associated with the account will be automatically updated (provided they are stored in Windows).
- If you have an always on connection (such as ADSL or Cable) then there is no need to check any of these boxes, so leave it blank.
- Select "Submit".
- Click OK on the "settings changed" popup window.
You are now ready to start protecting your data and can double click the icon on your desktop to open the software. Please click here for assistance in selecting the files and folders you wish to backup.
To update your user profile including changing your username or password you can do this by logging into the login area on our website. Should you ever wish to change your password you can do this by opening the backup software and selecting the "Change my account details" from the Options menu.
In the event that you forget or misplace your username or password, please follow the instructions on resetting passwords on our website
Restoring data
Once the backup software has been re-installed onto your new machine you can restore any of your files.
For more information on restoring your data please see restoring data.
Once your information is back on your new machine you will need to set up and schedule your definitions again in order to backup your files.
Re-setting backup definitions
If your files are located in exactly the same area as before, you should set up the same definition name and choose the same information and file paths for backup - this way the definition will precisely match what we already have on our servers you will not need to backup all your files again (you can see the exact name and view the backup path of your definitions by looking in the 'restore' area on your backup software).
However, if you have changed your username for the new machine or the files you need to backup are being stored in a different location than before, you will need to set up a completely new definitions and upload your information again, in which case:
- You must name your new definition differently to what you used before
- When you upload your information again this may cause your account to upgrade
In order to deal with and/or prevent your account upgrading you can delete the old information stored with us BUT only do this if you have a second backup copy of your information available. NEVER delete information if you need to restore it, as once deleted it will be gone from our servers forever.
Should you choose to delete your old definitions after you have set up new ones (and uploaded your new files), let us know if your storage has reduced back down and we will credit your account the upgrade costs (less £25 admin charge).
For information on how to delete information click here.