RE-INSTALLING THE SOFTWARE ONTO MULTIPLE MACHINES

Once you have an account you may set up and use the software on additional machines. To do this please follow these instructions.

To prepare for re-installation, first close all programs to prevent any installation conflicts.

1. From the new machine go to the Login Page on our website and enter your username and password that you set up during your initial registration.
2. Click "DOWNLOAD" to 'Do you want to download the latest version of the software?'
3. Select "Save" and save the file to your desktop.
4. When the download is complete select "Open" or "Run".
5. Follow the instructions on the wizard which is designed to make the installation process very simple. Select the "Next" button to start the installation process.
6. Please read the License Agreement, which details our Terms and Conditions of Service. You will need to select "Yes" to continue.
7. Please also read our Privacy Policy and once again you will need to select "Yes" to continue.
8. Select the Next button and the software files will now be installed.
9. To complete the installation, select the Finish button.

Please wait a few moments after clicking 'finish', as a box will appear asking for your Username and Password (see below)

Re-submitting your user details

In order for the software to work on the new machine, you must put in your account user details.

1. Enter the username and password that you selected during your initial registration.

   Note: Please DO NOT select the Change Password button at any time when setting up your account.

2. If you have an always on connection such as broadband, adsl or cable leave the connection area blank and scroll down to the bottom of the window and click "SUMBIT".
3. If you use a standard dial up account to access the Internet (a 56k modem or ISDN) tick the box as indicated and select your dial up account from the pull down menu. The user name and password associated with the account will be automatically updated (provided they are stored in Windows).
4. Select "Submit".
5. Click OK on the "settings changed" popup window.

If you encounter any problems while re-installing or re-submitting your user details, please view our trouble shooting section at here

If for any reason the Account Security box did not appear after you clicked finish, you can quickly bring it up by double clicking the desktop icon to open the software and then selecting Update My Account Details from the Options menu. Once the box appears, follow the instructions above.

Setting up definitions to backup files on your additional machine/s

Once the software has been installed onto your new machine you can set up new backup definitions in the same way as you have done previously. If you require assistance on setting up a definition, please see our quick guide here. Please ensure any definitions you create are named differently from any others you have set up on the original machine and also that they are scheduled to run at different times.