RE-INSTALLING THE SOFTWARE ONTO A NEW MACHINE

If your previous computer has crashed, been stolen or damaged in any way and has now been replaced, you can easily and quickly re-install the software onto the new machine to get back your files. To do this please follow these instructions.

To prepare for re-installation, first close all programs to prevent any installation conflicts.

  1. From the new machine go to the Customer Login Page on our website and enter your username and password that you set up during your initial registration.
  2. Click "DOWNLOAD" to 'Do you want to download the software again?'
  3. Select "Save" and save the file to your desktop.
  4. When the download is complete select "Open" or "Run".
  5. Follow the instructions on the wizard which is designed to make the installation process very simple. Select the "Next" button to start the installation process.
  6. Please read the License Agreement, which details our Terms and Conditions of Service. You will need to select "Yes" to continue.
  7. Please also read our Privacy Policy and once again you will need to select "Yes" to continue.
  8. Select the Next button and the software files will now be installed.
  9. To complete the installation, select the Finish button.

Please wait a few moments after clicking 'finish', as a box will appear asking for your Username and Password

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Re-submitting your user details

In order for the software to work on the new machine, you must put in your account user details.

  1. Enter the username and password that you selected during your initial registration.

    Note: Please DO NOT select the Change Password button at any time when setting up your account.

  2. If you have an always on connection such as broadband, adsl or cable leave the connection area blank and scroll down to the bottom of the window and click "SUMBIT".
  3. If you use a standard dial up account to access the Internet (a 56k modem or ISDN) tick the box as indicated and select your dial up account from the pull down menu. The user name and password associated with the account will be automatically updated (provided they are stored in Windows).
  4. Select "Submit".
  5. Click OK on the "settings changed" popup window.

If you encounter any problems while re-installing or re-submitting your user details, please view our trouble shooting section at here

If for any reason the Account Security box did not appear after you clicked finish, you can quickly bring it up by double clicking the desktop icon to open the software and then selecting Update My Account Details from the Options menu. Once the box appears, follow the instructions above.

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Restoring data

Once the software has been re-installed onto your new machine you can restore any of your files.

For more information on restoring your data please see restoring data.

Once your information is back on your new machine you will need to set up and schedule your definitions again in order to backup your files.

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Re-setting backup definitions

If your files are located in exactly the same area as before, you should set up the same definition name and choose the same information and file paths for backup - this way the definition will precisely match what we already have on our servers you will not need to backup all your files again (you can see the exact name and view the backup path of your definitions by looking in the 'restore' area on the software).

However, if you have changed your username for the new machine or the files you need to backup are being stored in a different location than before, you will need to set up a completely new definitions and upload your information again, in which case:

  1. You must name your new definition differently to what you used before
  2. When you upload your information again this may cause your account to upgrade

In order to deal with and/or prevent your account upgrading you can delete the old information stored with us BUT only do this if you have a second backup copy of your information available. NEVER delete information if you need to restore it, as once deleted it will be gone from our servers forever.

For information on how to delete information click here.

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